Mediverse Privacy Policy

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Name, date of birth, address
• Email address and phone number
• Insurance and billing information

B. Health Information (as applicable)

• Medical history, diagnoses, treatment information
• Appointment and care-related data

Health information is handled in accordance with applicable laws, including HIPAA, where applicable.

C. Technical & Usage Data

• IP address, browser type, device information
• Website usage data (cookies, analytics)

2. How We Use Your Information

We use your information to:

• Provide and manage healthcare services
• Schedule appointments and communicate with you
• Process billing and insurance claims
• Improve our website and services
• Comply with legal and regulatory obligations

3. SMS / Text Messaging Communications (TCR Compliant)

Consent to Receive Messages

By providing your mobile number and opting in, you consent to receive SMS/text messages from Mediverse, which may include:

• Appointment reminders and scheduling updates
• Care-related communications
• Billing and account notifications
• Service-related announcements

Consent is not a condition of receiving care.

Opt-In Methods

You may opt in through:

• Website forms (including patient intake)
• Patient portal or digital registration
• Verbal consent (documented in records)

Message Frequency

Message frequency varies depending on your interaction with our services.

Message & Data Rates

Standard message and data rates may apply depending on your carrier.

Opt-Out

You may opt out at any time by:

• Replying STOP to any message
• Contacting us at support@mediverse.health
• Updating preferences in your patient portal (if available)

After opting out, you will no longer receive SMS communications except where required for essential service-related messaging.

Help

Reply HELP to any message or contact:

• support@mediverse.health
• 888-632-1240

No Sale or Sharing for Marketing

Mediverse does not sell, rent, or share your phone number or SMS consent with third parties for marketing purposes.

Third-Party Messaging Providers

We may use secure third-party providers such as Twilio or RingCentral to deliver messages. These providers are contractually obligated to safeguard your information.

Security Notice (SMS Limitation)

SMS is not always a fully secure communication channel. By opting in, you acknowledge this risk.

4. How We Share Information

We may share your information with:

• Healthcare providers involved in your care
• Billing and insurance companies
• Service providers (IT, communications, analytics)
• Legal or regulatory authorities when required

All sharing is limited to what is necessary and permitted by law.

5. HIPAA & Protected Health Information (PHI)

Where applicable, Mediverse complies with the Health Insurance Portability and Accountability Act (HIPAA). A separate Notice of Privacy Practices (NPP) may apply to clinical services and governs how medical information is used and disclosed.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• Encrypted systems where appropriate
• Secure servers and access controls
• HIPAA-aligned safeguards for PHI

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage
• Enhance user experience

You can control cookie settings through your browser.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access or request copies of your data
• Request corrections
• Request deletion (where permitted)
• Opt out of certain communications

To exercise these rights, contact us at support@mediverse.health.

9. Data Retention

We retain information only as long as necessary for:

• Providing services
• Legal and regulatory compliance
• Business operations

10. Children's Privacy

Our services are not directed to children without parental or guardian involvement. We do not knowingly collect information from minors without appropriate consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.